Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–12 business days.
What if my item arrives damaged or incorrect?
If there’s any issue with your order, contact us within 7 days of delivery and we’ll help resolve it as quickly as possible.
Are your sunglasses UV protected?
Yes — all RÜ sunglasses are designed to provide UV protection while maintaining a premium fashion look.
How do your hoodies fit?
Our hoodies feature a relaxed modern fit. For an oversized look, we recommend sizing up.
How should I care for my hoodie?
Wash cold, inside out, and air dry when possible to maintain fabric quality and print longevity.
DO YOU OFFER FREE SHIPPING?
Yes — we offer free shipping on all orders over $75 CAD.
CAN I TRACK MY ORDER AFTER PURCHASE?
Absolutely. Once your order ships, you’ll receive a tracking number by email to follow your delivery in real time.
WILL SOLD OUT PRODUCTS RESTOCK?
Some items may return depending on demand, while others remain limited to preserve exclusivity.
CAN I MODIFY OR CANCEL MY ORDER?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure checkout methods available at checkout.
HOW CAN I CONTACT RÜ?
You can contact us anytime through our Contact page and our team will respond as quickly as possible.
WHY CHOOSE RÜ?
RÜ combines modern streetwear aesthetics with premium everyday essentials designed for confidence, comfort, and effortless style.